A legendary CEO, Herb Kelleher of Southwest Airlines, passed away last week. Many articles have already been written memorializing him, including this one by Bill Taylor in the Harvard Business Review and this one by our friend Mark Graban, but I'd … [Read more]
Avoid the Arbitrary Constraints of Time
It's that time of the year again when many people ask "where did the year go?" and furiously try to wrap up projects, crank out potentially unnecessary production, create plans and budgets for next year, and perhaps start reflecting on the past … [Read more]
Looking Forward With Alfred Adler
Meanings are not determined by situations, but we determine ourselves by the meanings we give to situations. - Alfred Adler I'm not really sure how it started, but one day a couple months ago I found myself diving down an internet rabbit hole in … [Read more]
Treating Lean Psychosis
The treatment of people with severe mental illness often means locking them away in large, impersonal facilities or letting them bounce between short stays at in-patient units at major hospitals, followed by a rapid decline of functioning sometimes … [Read more]
Midnight at the Gemba
In the late 1990s I was working in the Silicon Valley for a Fortune-50 medical device company, responsible for a drug infusion pump manufacturing operation. I had just completed a crazy period where I had also "temporarily" (months and months...) … [Read more]
When Noise Masks the Problem
Last week I was reading Mark Graban's latest book, Measures of Success, which does a great job of discussing how to use data to effectively lead and manage an organization. With new technologies it has become so easy to capture data that we often go … [Read more]
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