The treatment of people with severe mental illness often means locking them away in large, impersonal facilities or letting them bounce between short stays at in-patient units at major hospitals, followed by a rapid decline of functioning sometimes … [Read more]
Midnight at the Gemba
In the late 1990s I was working in the Silicon Valley for a Fortune-50 medical device company, responsible for a drug infusion pump manufacturing operation. I had just completed a crazy period where I had also "temporarily" (months and months...) … [Read more]
When Noise Masks the Problem
Last week I was reading Mark Graban's latest book, Measures of Success, which does a great job of discussing how to use data to effectively lead and manage an organization. With new technologies it has become so easy to capture data that we often go … [Read more]
Shoulder Surgery for Rotator Cuff Tear and Calcific Tendonitis – My Story
This is the story of my journey through shoulder surgery. I've been helped by many such stories, so I thought I'd try to give back by sharing my own story with some tips and recommendations. Background In early 2010 I yanked a bag out of the … [Read more]
Thinking About Thinking
For the past several years I've been fascinated by how we think - and how that affects us, our leadership, and the organizations we're a part of. A couple years ago I wrote about the beginner's mind and the various forms of bias, particularly … [Read more]
Going to the Gemba with Anthony Bourdain
It seems that the more places I see and experience, the bigger I realize the world to be. The more I become aware of, the more I realize how relatively little I know of it, how many places I have still to go, how much more there is to learn. Maybe … [Read more]
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