Holiday Hansei and the Power of Why and How

By Kevin Meyer

It's that time of the year again when many mortals look back on the  year and basically say "crap I should have been able to do more."  The  end of the year holiday, Christmas or otherwise depending on your  particular faith, but eventually New Year's to most.  I've become  sensitive to such retrospection and resulting future planning occuring  at the end of the year ever since I heard Steve Player at a Lean Accounting Summit long ago ask what is so special about December 31st magically becoming  January 1st.  Good question.  Based on that aha moment my company  eliminated traditional budgeting.  Eventually I noticed that the  arbitrary nature of the end of the year applied to many aspects of  business - and life - including the desire to create a step change via  usually unattainable New Year's resolutions.

So here we are yet again at the end of year holiday period.  My wife  and I always travel at this time to escape and rejuvenate.  Last year we  were in Phuket, Thailand.  This year we're in Kauai.  We didn't wake up  Christmas morning to snow shoveling and presents under trees.  We woke  up to...

Kauai-1211-xmas

Yep, that's right.  Coffee made by someone else.  And a halfway decent view.  And warmth.

But as much as I have become sensitive to the silliness of the  changing of the year, to the extent that I try to use academic year  calendars to mask it, I do take advantage of this time to ponder the  past and consider the future.  Hansei, by any other name.  This year was  no different.

Each year for the past twenty or so I've had a simple annual goal:  visit two new countries and do something "different."  In the past that  "different" goal has led me to learn how to scuba dive, ski in Europe,  learn html programming, publish a book - you name it.  This year it was  to run a marathon, which I did in June.  I learned a couple things from that experience: I sometimes need group support and a meaningful reason to keep me on track.  I also learned that training for a marathon  doesn't necessarily mean you'll lose weight.  Realizing I could finally  eat a whole pizza and not gain weight pretty much counterbalanced that  notion.  And yes, once again I did visit two new countries.  In 2012, an  arbitrary time period by the way, I'm thinking I'll try to learn  Mandarin as something different.

However in my ruminations over the course of the year, and especially  over the past month and most especially on this trip, I've come to  realize the power of two words, both questions: "why?" and "how?"  Those  two questions are beginning to radically change my life, professionally  and personally.

Many of us are already aware of how "why?" can play an important role  in root cause analysis.  But I've also found that it is a key question  when looking at projects, tools, and lean initiatives.  Fellow leanie Mark Graban and I had a discussion recently on the subject, specifically in  response to one of Mark's readers asking why his lean programs weren't  being supported.  My first response was to guess that the company had  simply thrown together a bunch of tools... some 5S, some value stream  mapping, a dash of kaizen or TPM, and ended up with nothing more than  tools and a Japanese language lesson.  No solid meaning and culture.   I've seen it many times.  The first thing you need to do is ask "why?"   Why is that tool important?  What is the problem, what is the desired  future state?  Then and only then figure out what is the most important  tool.

But that same question applies everywhere.  Folks like me  who are never lacking for ideas and could basically be thrown in a plain  white room and not get bored, often have a problem with too many  projects.  So why do we want to take on that new project?  Why is it  more important than the other projects that are also competing for our  time?   Or work processes, even individual. Why can't I answer that  email right now?  Why is this meeting important?  Why do I need a  personal assistant?  Why is cooking a chore?

That single question of "why" becomes a great simplifier and  discriminator of projects, tasks, and even ideas themselves.  It helps  define relative importance, works to dig deeper into rationale, and  uncover hidden issues.  By asking why, and giving yourself an honest  response, I've found you can free up all kinds of valuable time.

Now on to "how?"  I hadn't thought too much about this until reading one of Jamie Flinchbaugh's  posts a year or more ago where he discussed why "how?" was very  important as part of the hoshin planning process.  Bingo! I immediately  understood why (!) certain projects weren't being completed - we didn't  spend enough time on "how."  How will it compete for resources, how will  it be staffed, etc. Once again that same question can apply to personal  projects and life.  How will I achieve this year's "different" goal?

So  now, as I'm using the results of this hansei to recalibrate and plan  for the future, those two questions are front and center.  Why is a  project important?  Why must I still keep doing this activity?  How will  I stop?  How will I achieve this goal?  Why is it necessary?  Why can't  I make progress on writing this book? I've found conventional wisdom  gets challenged at every turn.

It could be an interesting few months, with some potentially radical changes.  Stay tuned.

So think about that as you look forward, even if you are making those resolutions.  Why?  How?