Just a quick heads up. Our friend Karen Wilhelm at Lean Reflections is continuing to tell us about her first-hand experience with welfare waste as she goes through the process of becoming a volunteer at a residential facility for girls. You’ll recall that she began her story on November 9th with this post, which we then commented on here and here.
You’ll be amazed at what she observes, and I’m amazed that a lean expert like Karen was able to maintain her composure. I’d be banging my head against a wall and looking for someone to strangle. Based on her commentary I should probably increase my previous estimated of 50% waste in welfare to closer to 75%. Or to put it another way, if the waste was removed we could increase the level of output services by more than 100% with no additional input.
Subscribe to her Lean Reflections blog to keep up on the saga, and think about what you have read when the tax man wants to dig a little deeper. There is a better way.