Hindsight can be 20:20, even if you don’t know it. Earlier this month a group of Boeing "officials" visited a Lexus dealership in Richmond, VA to see how the Toyota Production System works… at Toyota.
Changing the oil on a 2005 Lexus GX 470 is not quite the same as building a 306,500-pound 777 transatlantic airliner. Yet that didn’t stop a group of The Boeing Co. officials from
visiting the Lexus of Richmond dealership yesterday to see efficiency
practices firsthand.
Then comes the delusion part.
The aerospace manufacturer and the Chesterfield County car dealer
practice the Toyota Production System, a bottom-up management
philosophy.
In reality, Toyota practices TPS but Boeing practices a few of the tools. As apparent from the tens of thousands of workers they’ve laid off… with their knowledge, experience, creativity and ideas… Boeing has no concept of the "respect for people" second pillar of lean manufacturing. This is why we continually rant on the company, while at the same time admiring their gambles with leading edge technology and hoping they pull if off.
But maybe I should give them more credit. Perhaps they are recognizing this, which is why they are visiting Lexus in the first place. As the article’s subtitle states,
Boeing officials visit local Lexus dealership to see system that involves workers in decisions.
And they did get to witness how employees are the core of the organization.
Employees in companies that practice the process are involved in
decision making. Meeting customer needs drives production and sales
goals. David M. Watts, vice president and director of fixed operations at
Lexus of Richmond, walked the officials through the dealership and
showed how the dealer had applied employee ideas and suggestions. From parking a row of cars used for test drives in easy view of the
showroom to car-wash protocol, Watts said, each procedure was designed
to make the job easier and the customer happier.
It remains to be seen if Boeing learned something from the experience.
While Boeing builds planes inside a 98-acre factory in Everett,
Wash., and the Lexus dealership operates from a 15-acre lot shared with
Whitlow Chevrolet in Midlothian, the goals are similar, said Douglas A.
Crabb of Boeing’s Lean Benchmarking & Collaboration, Lean
Enterprise Office."We have to make sure our employees feel they are a part of the
process, because they are the ones that know best what goes into a job
and what it takes to work the best way," Crabb said. He said the company has changed several of its parts-making processes to ease the burden on individual employees.
Too bad tens of thousands no longer have an opportunity to be part of the process, perhaps because in Boeing’s eyes "easing the burden on individual employees" means moving the job overseas.
Mark Graban says
It’s interesting they would visit a dealer, since I always heard the dealer network was the weak link in the chain (independently owned, not really part of the Toyota organization).
I picked up my company fleet Prius at a Toyota dealer and there wasn’t anything “lean” feeling about (process, attitudes, or look).
Maybe Lexus is better?
Vic Swatsek says
Boeing has not learned it’s lesson. They go through these cycles of “Lean Management”, getting all the Boeing employees pumped up and having meetings with their suppliers, but because the “Engineering-Level-Skill-Level” individual cannot actually grasp the total concept, it slowely dies. Boeing has a “bad” habit of buying a company that already has an “entrepenurial” style way of doing business and then comes in to try and “fix-it”. The Boeing people that actually were involved in buying the company because it was such a great addition to their business, NEVER talk to the people that have the responsibility to manage the new company. Consequently they get rid of the people that know the business the best and hire or promote people from their organization.
And lastly the two entities, the purchasing power and the management power never talk again to say “how is it going”. It is sad.
Barclay Rockwood says
If only Boeing still had employees?
Boeing has over 159,000 employees as of March 26, 2008. They made $66Billion last year and have $9Billion in the bank. They will always need improving but you make them sound like some Mom & Pop about to go under…